Reference

Privacy and Account Protection at samurai68

Q: What should I do if I think my account data has been compromised?

Contact our security team immediately at support@samurai68.xyz or via live chat (09:00–21:00 Indonesia time). We'll verify your identity, review suspicious activity, reset your password, and secure your account within two hours of your report.

When you open an account with us, your personal and payment data stays secure by design.

Data collected only for account and payment needsPayment information encrypted and separate from login credentialsYour rights to access, update, or delete your data

Explore the Lobby Read FAQ

The Information We Gather and Why

samurai68 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To operate your account and process transactions, we collect your name, email, phone number, and date of birth during registration. When you deposit via DANA, OVO, GoPay or QRIS, we receive transaction details and confirmation from the payment provider, but we never store your full payment

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credentials on our servers. We also log your login activity, game history, and device information (browser type, IP address, operating system) to detect fraud and ensure account security. Where local law permits, we may retain this data for up to two years after your last activity
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to comply with financial records requirements and support dispute resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUEST

How to Ask About Your Data or Update Your Privacy Settings

Team online

Email Support

Send a data access request or privacy inquiry to [email protected]. We respond within 3 business days with details about what we hold on your account.

Live Chat

Open live chat in your account settings, 09:00–21:00 Indonesia time, seven days a week. Our team can walk you through privacy options and help you update your preferences.

Account Settings

Head to Settings > Privacy in your account dashboard to view what data we have, delete old device logs, or request a full data download in standard format.

SECURITY & RETENTION

How We Protect Your Privacy Every Day

Encrypted Passwords

Your login password is encrypted with industry-standard algorithms the moment you set it. We never see your actual password, and even our support team cannot reset it without your email verification.

Payment Data Separation

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways. Your card or wallet details are never exposed to our servers or stored in our database.

Cookie and Tracking Consent

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can disable non-essential cookies in your browser settings at any time.

Account Verification

When you withdraw funds, we verify your identity again to prevent unauthorized payouts. This may include a one-time code sent to your registered phone number or email.

Data Retention Limits

Once your account is closed and all disputes resolved, we delete personal data within 90 days, except where local law or financial regulations require longer retention.

Your Rights

You can request a copy of all data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Contact support to start a formal request; we respond within 14 days.

Frequently Asked Questions About Your Data

No. We never sell your name, email, or payment history to third parties. We share data only with payment processors needed to complete deposits and withdrawals via DANA, OVO, GoPay or QRIS, and with law enforcement or regulators where we are legally required to do so.

Your account data remains accessible to you for 90 days after closure in case you want to request a copy or dispute a transaction. After 90 days, personal information is deleted automatically, except transaction records we must keep for financial compliance.

Go to Settings > Privacy in your account, click 'Request Data Export', and we'll email you a complete file within 7 business days. It includes your profile, transaction history, login logs, and any notes from our support team.

Yes. The connection between your device and our payment gateway is encrypted with SSL/TLS protocol. Your payment provider (DANA, OVO, GoPay or QRIS) also encrypts your wallet or card details on their end.

Absolutely. Session cookies keep you logged in and are essential. Analytical cookies help us improve the lobby. You can disable analytics cookies in your browser settings or through our Privacy Settings panel without losing account access.

We retain your game history and betting records for up to two years after your last activity. This supports dispute resolution and financial reporting where local law permits. You can request deletion sooner by contacting support.

Contact our security team immediately at [email protected] or via live chat (09:00–21:00 Indonesia time). We'll verify your identity, review suspicious activity, reset your password, and secure your account within two hours of your report.

Privacy and Account Protection at samurai68

How to Ask About Your Data or Update Your Privacy Settings

Email Support

Live Chat

Account Settings

How We Protect Your Privacy Every Day

Encrypted Passwords

Payment Data Separation

Cookie and Tracking Consent

Account Verification

Data Retention Limits

Your Rights

Frequently Asked Questions About Your Data

01 Does samurai68 sell or share my personal data?

02 What happens to my data if I close my account?

03 How can I download all the data samurai68 holds about me?

04 Are my deposits and withdrawals encrypted when I use DANA, OVO, GoPay or QRIS?

05 Can I opt out of cookies and tracking?

06 How long do you keep my game history and betting records?

07 What should I do if I think my account data has been compromised?

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